FAQs
Extended vehicle service agreement Service Program
1. What is the difference between the multiple programs National Auto Division offers?
3. What if I trade my vehicle in or it gets damaged in an accident?
4. What if I sell my car? Is my extended service plan transferable to a new vehicle owner?
5. What if I want to cancel the National Auto Division policy before the end of its term?
6. Is there an option to renew the vehicle service agreement?
1. What is the difference between the multiple programs National Auto Division offers?
National Auto Division prides itself on customer service and the coverage we have to offer.
Regardless on the program, you will still receive top-notch customer service and free enrollment into “Road America Motor Club”. The only differences will be in the level and length of coverage.
2. What exactly is an ‘extended service plan’? Is it true that extended service plans are more expensive through my auto dealer?
Extended Service Plans provide service vehicle service agreement protection beyond the dealer vehicle service agreement. This is important because, as your vehicle gets older, it is more likely to need mechanical repair. Extended Service Plans tend to be more expensive through dealerships because dealerships cannot offer direct vehicle service agreement purchasing.
3. What if I trade my vehicle in or it gets damaged in an accident?
In either circumstance, call our customer service department at 1-800-829-9202 and they will calculate a prorated refund that can be applied to another policy or be returned via check.
4. What if I sell my car? Is my extended service plan transferable to a new vehicle owner?
Yes! The National Auto Division policy is transferable to the new owner of your vehicle. The buyer of your car will receive the same benefits you receive. It is also an attractive selling point for your vehicle which will also increase the value of your vehicle.
5. What if I want to cancel the National Auto Division policy before the end of its term?
If you decide that our comprehensive coverage is not right for you, call us at 800.430.4428 and we will assist you with cancellation procedures.
6. Is there an option to renew the vehicle service agreement?
Yes, renewal of the vehicle coverage is obtainable within 30 days and
1,000 miles of expiration of the current policy which will also increase
the value of your vehicle.